Privacy Policy

Introduction

Hint Diamonds B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website hintdiamonds.com or use our services.

Data Controller Information

The data controller responsible for your personal data is:

Data We Collect

We may collect and process the following types of personal data about you:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Messages and enquiries you send us through our contact forms
• Any other information you voluntarily provide when contacting us

Information Collected Automatically

• IP address and location data
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support
• To provide information about our massage therapy and body care guidance services
• To improve our website and services
• To analyse website usage and optimise user experience
• To comply with legal obligations
• To protect our legitimate business interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide consent for specific processing activities
• Legitimate interests: For website analytics and business improvement
• Contract performance: To provide services you have requested
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist us in operating our website (e.g., hosting providers, analytics services)
• When required by law or to protect our legal rights
• In the event of a business merger, acquisition, or asset sale
• With your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Specifically:

• Contact enquiry data: 3 years from last contact
• Website analytics data: 26 months
• Legal compliance data: As required by applicable law
• Marketing consent records: Until consent is withdrawn plus 3 years

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@hintdiamonds.com or +31 138762159.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.